Support

Here around the clock.

Help center, technical support, service status and issue reporting — everything you need to keep your mobility operations running.

Browse guides, FAQs and how-to articles for drivers, operators and administrators.

Get hands-on help from our engineering team for integration and operations issues.

Real-time status and uptime for all OrbiX platform services and regions.

Found a bug or safety concern? Report it and our team will triage immediately.

FAQ

Frequently asked questions.

How do I start a charging session?+

Open the OrbiX app, find a charger on the map, tap to start — payment happens automatically through your wallet.

Which hardware does OrbiX support?+

Any OCPP 1.6/2.0.1-compliant charger and leading ANPR, sensor and barrier hardware from Dahua, Hikvision and more.

Can I reserve a parking bay in advance?+

Yes — reserve any available bay through the app and arrive to a guaranteed, barrier-free entry via QR or ANPR.

Is OrbiX available for sovereign / on-premise deployment?+

Absolutely. OrbiX supports data residency and on-premise options for government and utility deployments.